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	<title>Comments on: Bronx Zoo SNAFU</title>
	<atom:link href="http://cansomeonepleaseexplain.com/2008/07/01/bronx-zoo-customer-service-nightmare/feed/" rel="self" type="application/rss+xml" />
	<link>http://cansomeonepleaseexplain.com/2008/07/01/bronx-zoo-customer-service-nightmare/</link>
	<description>Looking for reason in all the wrong places.</description>
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	<item>
		<title>By: jlsimons</title>
		<link>http://cansomeonepleaseexplain.com/2008/07/01/bronx-zoo-customer-service-nightmare/#comment-339</link>
		<dc:creator><![CDATA[jlsimons]]></dc:creator>
		<pubDate>Wed, 10 Jun 2009 15:37:49 +0000</pubDate>
		<guid isPermaLink="false">http://jlsimons.wordpress.com/?p=15#comment-339</guid>
		<description><![CDATA[Sorry, Nor, I don&#039;t know the code. Maybe somebody up at the Bronx Zoo Forum referenced in the comments above may know.]]></description>
		<content:encoded><![CDATA[<p>Sorry, Nor, I don&#8217;t know the code. Maybe somebody up at the Bronx Zoo Forum referenced in the comments above may know.</p>
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	<item>
		<title>By: nor</title>
		<link>http://cansomeonepleaseexplain.com/2008/07/01/bronx-zoo-customer-service-nightmare/#comment-338</link>
		<dc:creator><![CDATA[nor]]></dc:creator>
		<pubDate>Wed, 10 Jun 2009 15:15:36 +0000</pubDate>
		<guid isPermaLink="false">http://jlsimons.wordpress.com/?p=15#comment-338</guid>
		<description><![CDATA[Can someone tell me the code - i think it is 8 or 9 digits to get the discount when we renew our membership.  Thanks]]></description>
		<content:encoded><![CDATA[<p>Can someone tell me the code &#8211; i think it is 8 or 9 digits to get the discount when we renew our membership.  Thanks</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: jlsimons</title>
		<link>http://cansomeonepleaseexplain.com/2008/07/01/bronx-zoo-customer-service-nightmare/#comment-295</link>
		<dc:creator><![CDATA[jlsimons]]></dc:creator>
		<pubDate>Fri, 24 Apr 2009 13:09:03 +0000</pubDate>
		<guid isPermaLink="false">http://jlsimons.wordpress.com/?p=15#comment-295</guid>
		<description><![CDATA[Thanks for the comment, Pirsey. If you&#039;re buying,  like stouts and porters!]]></description>
		<content:encoded><![CDATA[<p>Thanks for the comment, Pirsey. If you&#8217;re buying,  like stouts and porters!</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Pirsey</title>
		<link>http://cansomeonepleaseexplain.com/2008/07/01/bronx-zoo-customer-service-nightmare/#comment-294</link>
		<dc:creator><![CDATA[Pirsey]]></dc:creator>
		<pubDate>Fri, 24 Apr 2009 11:27:39 +0000</pubDate>
		<guid isPermaLink="false">http://jlsimons.wordpress.com/?p=15#comment-294</guid>
		<description><![CDATA[Hey, nice tips.   I&#039;ll buy a bottle of beer to the person from that chat who told me to visit your blog :)]]></description>
		<content:encoded><![CDATA[<p>Hey, nice tips.   I&#8217;ll buy a bottle of beer to the person from that chat who told me to visit your blog <img src='http://s0.wp.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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	</item>
	<item>
		<title>By: jlsimons</title>
		<link>http://cansomeonepleaseexplain.com/2008/07/01/bronx-zoo-customer-service-nightmare/#comment-83</link>
		<dc:creator><![CDATA[jlsimons]]></dc:creator>
		<pubDate>Sun, 07 Sep 2008 23:40:50 +0000</pubDate>
		<guid isPermaLink="false">http://jlsimons.wordpress.com/?p=15#comment-83</guid>
		<description><![CDATA[Thanks for clearing that up, Matt.]]></description>
		<content:encoded><![CDATA[<p>Thanks for clearing that up, Matt.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Matthew Kee</title>
		<link>http://cansomeonepleaseexplain.com/2008/07/01/bronx-zoo-customer-service-nightmare/#comment-82</link>
		<dc:creator><![CDATA[Matthew Kee]]></dc:creator>
		<pubDate>Fri, 05 Sep 2008 22:29:51 +0000</pubDate>
		<guid isPermaLink="false">http://jlsimons.wordpress.com/?p=15#comment-82</guid>
		<description><![CDATA[Just a quick note, the &lt;a&gt;Bronx Zoo Forum&lt;/a&gt; is NOT associated with the &lt;a&gt;Bronx Zoo&lt;/a&gt; or WCS. It is a service of &lt;a&gt;411 New York&lt;/a&gt; to help New York locals and visitors have a better experience while attending the Bronx Zoo.

Maybe in the future there will be an association as with BoA, ZipCar, etc.

Since it take multiple visits to get the full experience and a visitor may only get the chance to visit once, we created the service to help do just that.

Matt, Administrator
BZF - http://BronxZooForum.com]]></description>
		<content:encoded><![CDATA[<p>Just a quick note, the <a>Bronx Zoo Forum</a> is NOT associated with the <a>Bronx Zoo</a> or WCS. It is a service of <a>411 New York</a> to help New York locals and visitors have a better experience while attending the Bronx Zoo.</p>
<p>Maybe in the future there will be an association as with BoA, ZipCar, etc.</p>
<p>Since it take multiple visits to get the full experience and a visitor may only get the chance to visit once, we created the service to help do just that.</p>
<p>Matt, Administrator<br />
BZF &#8211; <a href="http://BronxZooForum.com" rel="nofollow">http://BronxZooForum.com</a></p>
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	<item>
		<title>By: jlsimons</title>
		<link>http://cansomeonepleaseexplain.com/2008/07/01/bronx-zoo-customer-service-nightmare/#comment-68</link>
		<dc:creator><![CDATA[jlsimons]]></dc:creator>
		<pubDate>Tue, 02 Sep 2008 15:45:21 +0000</pubDate>
		<guid isPermaLink="false">http://jlsimons.wordpress.com/?p=15#comment-68</guid>
		<description><![CDATA[Hi Bronx Zoo. And it&#039;s good that BofA is a partner, and I&#039;m all for giving them credit, and I applaud you for pointing out that the offer you mentioned wouldn&#039;t help me before I clicked on it. I still remain unsatisfied with the entire experience. It&#039;s good that you have a forum that addresses some of these issues; it&#039;s bad that you don&#039;t direct potential or existing members to the forum before they sign up or renew membership. It&#039;s bad that your direct marketing is misleading. It&#039;s bad that you can&#039;t solve a simple issue that seems to spring from geography (the actual location of the parking gate relative to the membership booth, the financial separation of parking franchise from membership sales) with a simple credit after the fact. Think about it. Send me a single extra parking coupon and no harm, no foul. Are you telling me that the Bronx Zoo can&#039;t afford do that for all the disgruntled renewals who got stuck for an extra parking charge because they renewed at the Park, as directed to do by your marketing materials?]]></description>
		<content:encoded><![CDATA[<p>Hi Bronx Zoo. And it&#8217;s good that BofA is a partner, and I&#8217;m all for giving them credit, and I applaud you for pointing out that the offer you mentioned wouldn&#8217;t help me before I clicked on it. I still remain unsatisfied with the entire experience. It&#8217;s good that you have a forum that addresses some of these issues; it&#8217;s bad that you don&#8217;t direct potential or existing members to the forum before they sign up or renew membership. It&#8217;s bad that your direct marketing is misleading. It&#8217;s bad that you can&#8217;t solve a simple issue that seems to spring from geography (the actual location of the parking gate relative to the membership booth, the financial separation of parking franchise from membership sales) with a simple credit after the fact. Think about it. Send me a single extra parking coupon and no harm, no foul. Are you telling me that the Bronx Zoo can&#8217;t afford do that for all the disgruntled renewals who got stuck for an extra parking charge because they renewed at the Park, as directed to do by your marketing materials?</p>
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	<item>
		<title>By: Bronx Zoo Forum</title>
		<link>http://cansomeonepleaseexplain.com/2008/07/01/bronx-zoo-customer-service-nightmare/#comment-62</link>
		<dc:creator><![CDATA[Bronx Zoo Forum]]></dc:creator>
		<pubDate>Tue, 26 Aug 2008 11:38:06 +0000</pubDate>
		<guid isPermaLink="false">http://jlsimons.wordpress.com/?p=15#comment-62</guid>
		<description><![CDATA[Not sure what happened but here is their site. Int the fine print it says &quot;Offer does not apply to second or multiple checking accounts and/or existing checking customers.&quot;

http://www.bankofamerica.com/promos/jump/uspsmovers/]]></description>
		<content:encoded><![CDATA[<p>Not sure what happened but here is their site. Int the fine print it says &#8220;Offer does not apply to second or multiple checking accounts and/or existing checking customers.&#8221;</p>
<p><a href="http://www.bankofamerica.com/promos/jump/uspsmovers/" rel="nofollow">http://www.bankofamerica.com/promos/jump/uspsmovers/</a></p>
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	<item>
		<title>By: Jeff</title>
		<link>http://cansomeonepleaseexplain.com/2008/07/01/bronx-zoo-customer-service-nightmare/#comment-57</link>
		<dc:creator><![CDATA[Jeff]]></dc:creator>
		<pubDate>Wed, 20 Aug 2008 18:35:58 +0000</pubDate>
		<guid isPermaLink="false">http://jlsimons.wordpress.com/?p=15#comment-57</guid>
		<description><![CDATA[Thanks for the info, Bronx Zoo. In fact, I bank with BoA. We frequently bring friends on the BoA free days. So what do I have to do to get my $50? (The link doesn&#039;t seem to work.)]]></description>
		<content:encoded><![CDATA[<p>Thanks for the info, Bronx Zoo. In fact, I bank with BoA. We frequently bring friends on the BoA free days. So what do I have to do to get my $50? (The link doesn&#8217;t seem to work.)</p>
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	<item>
		<title>By: Bronx Zoo Forum</title>
		<link>http://cansomeonepleaseexplain.com/2008/07/01/bronx-zoo-customer-service-nightmare/#comment-55</link>
		<dc:creator><![CDATA[Bronx Zoo Forum]]></dc:creator>
		<pubDate>Wed, 20 Aug 2008 18:17:08 +0000</pubDate>
		<guid isPermaLink="false">http://jlsimons.wordpress.com/?p=15#comment-55</guid>
		<description><![CDATA[It also on the .com site as well but the wording isn&#039;t too clear but you are right, it&#039;s not the point and the credit should be retro active.

There is one way I know how to get it back the funds back tho. Bank of America is a Bronx Zoo partner an if you sign up with BoA, BoA will give you $50 (was $75 but you missed out).

The $50 will go into your pocket and credit you for the parking and part of your WCS membership. If you are (or anyone) is doing it, do it by 10/31/2008. &lt;a&gt;BOA Link&lt;/a&gt;

A plus for non WCS members is BoA card will get you in free on first weekend of the month of 2008.]]></description>
		<content:encoded><![CDATA[<p>It also on the .com site as well but the wording isn&#8217;t too clear but you are right, it&#8217;s not the point and the credit should be retro active.</p>
<p>There is one way I know how to get it back the funds back tho. Bank of America is a Bronx Zoo partner an if you sign up with BoA, BoA will give you $50 (was $75 but you missed out).</p>
<p>The $50 will go into your pocket and credit you for the parking and part of your WCS membership. If you are (or anyone) is doing it, do it by 10/31/2008. <a>BOA Link</a></p>
<p>A plus for non WCS members is BoA card will get you in free on first weekend of the month of 2008.</p>
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