Archive for the ‘Relationship Marketing’ Category

I just saw “The Social Network” and I loved it. Aaron Sorkin proved once again that he is the best dialogue writer in Hollywood (followed closely by Quentin Tarantino and Diablo Cody, IMHO). His words, and director David Fincher’s skill, kept the movie flowing and riveting, never once sounding anything but utterly real and believable. [...]

Lands’ End’s Big Warm Up: The best viral video I’ve ever missed I saw a video the other day that was so good it brought tears to my eyes, which was, after all, its intention. It was so good that it powered Lands’ End customers to bring 33,267 “gently used coats” to Lands’ End shops [...]

We had to buy a microwave oven the other day, so I did what I always do before making a purchase: I went online to Consumer Reports.org to do some research. I’m not alone: according to the Pew Internet and American Life Project, of the 79% of adult Americans who use the Internet, 81% “look [...]

News outlets make news. But to make money, they wrap that news in advertising. Anybody else see a disconnect? As we all know, advertising revenues are down as advertisers shift their dollars to more attractive media channels. And not every newspaper, least of all the NY Times, will be saved by the influx in erotic [...]

The other morning on my way to work I was listening to CBS-AM, and Joe Connolly of the Wall Street Journal told the story of someone who had gotten a collections letter from their bank that sounded more like it had come from a repo man. (Or maybe it was the Sopranos… sorry if I’m [...]

The other day, we got an interesting pre-recorded message on our phone. It was from Clif Bar, notifying us of their voluntary recall of certain Luna Bars that potentially have peanut butter in them that came from the same processor responsible for the current salmonella outbreak. The message said they called us because we were [...]

Fan Jeff:  I’m really mad at Pete Townsend for whoring out “My Generation” to Pepsi. Marketer Jeff:  It’s a good commercial, and I think it works. Creator Jeff:  A creator needs to be true to his inner voice. He doesn’t create for the fan, but if it’s good, people will respond to it. Fan Jeff:  [...]

Back on July 10th, in my post “Is Obama Going To The Dogs?” I wrote about the Presidential Pup website where the AKC was holding an election to decide which dog the Obama girls should get. I wrote in glowing terms about what I thought was an excellent and timely marketing partnership. And a successful [...]

Seth Godin has a new book called Tribes. Before it was published, back in July, he built a social community around it called Triiibes that I was fortunate enough to be able to join.  (By fortunate, I mean that as a regular reader of his blog I read the single notice he posted about the [...]

Are you the kind of person who enjoys reading product packaging at the table? I am. I’ll read anything, even if I don’t eat it. The story of how my natural Sea Salt gets from the sun drenched shores of the Mediterranean Sea to my table. The instructions on how to properly fold a US [...]