I was at SMX East Tuesday and attended a session on Facebook advertising. The experts on the panel were talking about how, in order to actually get useful results out of advertising on the world’s largest social network, they had to change their Facebook creative as often as 4-5 times a day to combat blindness, fatigue and annoyance.
Swapping out ads every few hours? Optimizing banner campaigns and paid search and websites on the fly? Managing brand reputations that can change in hours thanks to a viral video or a negative blog post?
When did advertising get so hard?
It used to be, you ran a TV spot on Must See TV and the whole world knew about your product.
It used to be, you rented a great mailing list, sent out a juicy catalog half the size of a phonebook, and watched the orders come rolling in over the phone or in the mail.
It used to be, you did your keyword research, put up a bunch of paid search ads in Google AdWords, and watched people come to your site and buy things.
It’s not like it used to be.
Advertising has gotten really tough. And it’s gotten tough because our target audiences stopped being targets and started being participants.
Now, you have to listen to them – but if you do, you can learn what you need to succeed.
Now you have to engage them – and when you do, they’ll reward you with the real version of the brand loyalty you thought you had before.
Now, you have to treat your customers like a Facebook Friend, a Twitter Follower, an engaged stakeholder – and if you don’t, they’ll find a company who does, but only after they tell everyone how shabbily you treated them. (5 years ago, if you said this to a client, they would have called you crazy and shown you the door.)
The bad news is that there are more channels, more touchpoints, and more tools than ever before, and they’re labor intensive, difficult to quantify, and constantly changing. (Just keeping up with the changes to Google is a full time job!)
The good news is that there are more channels, more touchpoints, and more tools than ever before at our disposal to change the way we relate to our customers.
So can someone please explain to me why, rather than change their methods to get the most advantage out of these newly engaged and empowered customers, so many advertisers are just trying to find a way to make the new mediums work like the old ones?